Mohamed Atiya Elboghdady

Operations Manager – Head of Operations & CRM

• Overseeing daily operations and providing effective supervision and support to the team. • Monitoring continuous profitability of operations while ensuring service efficiency. • Pricing services in alignment with market rates to maintain both competitiveness and profitability. • Oversee vessel transit operations and foster strong partnerships with over 30 international shipping companies and 50 global ship management firms, ensuring seamless communication through multiple channels. • Issue and coordinate detailed instructions for crew changes, ensuring smooth execution across all company branches and teams. • Provide clear and precise vessel transit instructions to all relevant branches, ensuring operational alignment and compliance. Develop and issue operational instructions for husbandry services, ensuring seamless integration across all company branches and operational staff. • Manage complex Suez Canal transit formalities, particularly for specialized cargo types such as heavy lift and general cargo, ensuring smooth processing and compliance. • Liaise with shipmasters, owners, and charterers to gather operational feedback, address concerns, and ensure continuous performance improvement. • Act as the primary point of contact with Protection & Indemnity (P&I) clubs to manage any incidents or claims during vessel transits or port calls, ensuring prompt resolution. • Delegate tasks and responsibilities to operational staff, overseeing daily activities to ensure efficiency and effectiveness. • Lead monthly operational review meetings to assess ongoing challenges, propose solutions, and drive continuous operational improvement. • Coordinate and manage routine, emergency maintenance and repair activities for vessels, in collaboration with classification societies' approved workshops and shipyards. • Supervise the boarding and disembarking of all maritime surveyors (Class, Flag, Bunker, etc.), ensuring the timely providing of permits, workshops, and any other necessary services. • Manage over 15 monthly maintenance and repair operations, ensuring cost-effective solutions through approved workshops and shipyards, while coordinating with the attendance of 20+ surveyors in a way that ensures the vessels' schedule is not affected to ensure their work is completed within the available time frame.

• Managed and executed over 400 heavy lift vessels and floating units’ cargo with a focus on optimizing efficiency and ensuring flawless operational delivery.
• Directed the successful handling of 100+ transits involving Heavy IMO 7, IMO 1.1 - 1.2 - 1.3 cargo, maintaining high standards of safety, compliance, and operational excellence.
• Oversaw the completion of 250+ crew change operations each month, with a commitment to precision and minimal errors.
• Administered and coordinated over 120 Suez Canal transit operations monthly, ensuring timely and efficient processing.
• Streamlined the delivery process for over 100 spare parts, optimizing logistics and minimizing delivery delays to the absolute minimum each month.
• Drove continuous operational improvements that resulted in a significant reduction in error rates, enhancing overall performance.
• Achieved outstanding satisfaction levels from both crew members and company representatives through proactive communication and exceptional service delivery.

• Led the coordination of operators, boarding agents, drivers, and motorboat crews to ensure efficient execution of vessel transit and husbandry services. • Developed and managed daily schedules for boarding agents, ensuring timely and effective handling of all vessel operations, including crew changes and logistical support. • Supervised the customs clearance process for spare parts, working closely with the team in Cairo to ensure their prompt delivery to all Egyptian seaports. • Managed the operational system for agency services, overseeing all aspects of vessel operations, ensuring efficiency, and maintaining high service standards. • Coordinated crew changes at airports and seaports, overseeing hotel accommodations and ensuring smooth transfers for all crew members. • Ensured the timely processing of crew change permissions and formalities with Egyptian authorities, guaranteeing compliance with all necessary regulations. • Addressed COVID-19 health protocols for crew changes, collaborating with PCR laboratories to meet health requirements and ensuring the safety of crew members during the transition.

• Successfully managed over 250 crew change operations monthly, maintaining a high level of efficiency and accuracy with minimal errors.
• Coordinated and completed more than 120 Suez Canal transit operations each month, ensuring optimal performance and smooth execution.
• Oversaw the delivery of over 100 spare parts, ensuring seamless logistics and on-time delivery with minimal disruptions.
• Achieved a significant reduction in error rates through proactive monitoring, continuous improvement, and process optimization.

• Spearheaded communication with key Egyptian maritime authorities, facilitating the prompt acquisition of licenses and completion of all necessary formalities with agencies such as the Maritime Transport Sector, Suez Canal Authority, and the Egyptian Authority for Maritime Safety. • Coordinated with port authorities to arrange vessel access, securing both annual and temporary boarding permissions for efficient entry and exit processes. • Orchestrated the smooth transit of vessels through the Suez Canal in both conditions (laden and ballast), and docking arrangements for specialized cargo such as livestock and liquid oils. • Led the reconciliation of financial accounts with Egyptian maritime authorities, ensuring accurate settlement and resolution of outstanding dues related to the agency's vessels. • Oversaw the preparation and submission of proforma D/As for all vessel operations, including port cargo handling and Suez Canal transits, ensuring comprehensive and accurate documentation. • Managed the collection and finalization of D/A invoices from maritime authorities, handling negotiations with vessel owners and masters to resolve discrepancies and ensure timely payment.

• Successfully renewed all company licenses and completed necessary formalities for a five-year period, ensuring seamless operations without any issues.
• Secured renewal of all port entry and boarding permissions, both annual and temporary, ensuring uninterrupted service and compliance.
• Accurately managed the annual financial reconciliation for all Egyptian maritime authorities over a five-year span, ensuring flawless settlements with no discrepancies.
• Produced over 1,000 proforma D/As, maintaining remarkable accuracy with minimal variations from the final D/As, showcasing meticulous attention to detail.
• Collected and finalized more than 1,000 D/A invoices, ensuring smooth settlements and maintaining impeccable accuracy in balancing accounts.
• Managed the direct coordination for over 1,000 vessels, handling both berthing and transit operations with exceptional efficiency and problem-free execution.

• Managed the accounts for vessels in coordination with international agents, ensuring timely and accurate financial documentation and settlements. • Reviewed and validated proforma and final Disbursement Accounts (D/A) for vessel agents, ensuring precision and compliance with company standards. • Collaborated closely with the Operations Division to settle client and agent accounts, including freight, demurrage, dispatch, and agency disbursements, ensuring accurate financial reconciliations. • Facilitated transactions and maintained relationships with local and international banks to manage financial operations and ensure smooth account management. • Engaged with Protection & Indemnity (P&I) clubs and insurance companies abroad, overseeing claims and providing expertise in maritime insurance matters.

• Ensured the accurate review and settlement of all accounts with global agents over a four-year period, maintaining a flawless record of error-free transactions.
• Successfully reduced vessel operating expenses by strategically selecting optimal agents based on extensive industry experience and cost-effective solutions.
• Strengthened client and agent relationships by introducing tailored offers and services that effectively met evolving market demands and enhanced overall satisfaction.

• Managed and maintained all company computers, ensuring optimal performance through regular software and hardware updates. • Administered and supported the company’s network infrastructure, ensuring seamless connectivity and troubleshooting issues as they arose. • Led the transition from paper-based documentation to an electronic system, enhancing efficiency and ensuring proper digital organization.

• Led the transition from paper-based to electronic systems, enhancing operational efficiency and streamlining documentation processes.
• Migrated company documentation and archives to secure cloud platforms, ensuring robust data protection and accessibility.
• Effectively resolved issues related to online banking, network connectivity, and cloud documentation access, ensuring smooth and uninterrupted operations.